What is an NP and what can they do in comparison to a doctor?
An NP stands for Nurse Practitioner, and they first obtain a Bachelor’s Degree in Nursing and then attend postgraduate training and graduate with a Master’s Degree in Nursing. NP’s are also Board Certified and take ongoing medical education courses yearly. NP’s can treat patients from newborn and up for well or sick visits. They also perform Women’s Well Exams, PAP-smears, and Sports Physicals.
Can you treat my whole family or should I find a pediatrician?
Here at Maria Cole Family Practice, we treat the entire family from newborns and up. Our providers also perform Well-Child Exams and Immunizations along with Sports Physicals.
What Insurance Plans do you accept at your Practice?
We accept most PPO, POS, open access and traditional indemnity insurance plans. Please call the customer service number located on the back of your insurance card to guarantee medical coverage.
Can I request a specific healthcare provider for a same-day appointment?
We do our best to accommodate last minute requests. However, it may not be possible for you to see your usual provider due to current availability. However, we make sure that we meet your needs with an available provider.
Do I need to send my old medical records to you prior to my first visit?
Old medical records are useful to have for patients with complicated health histories, but for the most part, old records are not a must for the first visit.
Can I be assured of complete confidentiality?
All of our employees agree to a confidentiality agreement regarding the use of your medical information. This agreement is a cardinal rule for our practice. We understand and fully respect our legal obligations to protect your privacy according to the privacy provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is also federal law. Please feel free to ask us at any time about any of your concerns regarding your privacy and confidentiality.
When should I have a complete physical check?
A general rule of thumb: you should have one every five years while in your twenties, every three years while in your thirties, every other year while in your forties, and then every year after fifty. Every year after turning forty, women should have a yearly PAP test and a mammogram.
Do your Providers do Physicals or PAP-smears?
Yes, our Providers perform PAP-smears and Sports Physicals. Both Nurse Practitioners perform Child Well Exams and Adult Well Exams.
How do I get a referral to a specialist?
If you need to see a specialist, your current provider will create a referral fo you during your office visit.
How do I access your Patient Portal?
To access our Patient Portal, you must first call our office, and we will be more than happy to help you obtain your PIN. Once the PIN is received, you then register on our portal by following the prompts.
Who do I call if I have a question about my bill?
The billing office for Maria Cole Family Practice can be reached at (432) 580-7320, or you can use the secure patient portal and “inquire about your bill.”
Do you provide in-house lab work?
Maria Cole Family Practice has a CLIA (Clinical Laboratory Improvements Amendment) licensed, moderately complex laboratory that is staffed by clinically-trained lab a phlebotomy personnel.
Our in-house rapid diagnostic gets laboratory testing results to our providers faster – meaning our patients receive the necessary treatments and medications more quickly, as well. When clinically indicated, our lab can complete:
Streptococcal Pharyngitis (Strep Throat) Tests
Influenza (Flu – Type A and Type B) Tests
For lab tests not available in our offices, we can collect blood, urine, stool and skin samples. We also send the specimens to outside laboratories for analysis. Our computer contact with LabCorp provides efficient turnaround times for final results.
How do I get my lab results?
All normal lab results are called to you. If you have access to our encrypted patient portal, you can send a message to a member of our medical team, and we will email your results back to you via our portal. Alternatively, if you do not have access to the patient portal and wish to communicate with us through it, please contact the office for a PIN. If you do not have reliable web access, you may request a printed copy of your labs from your provider.
What's the medication "call-in" policy?
We normally don’t call in most medications, as this is generally not a good practice. We DO NOT call in narcotics. If you think you need treatment for a problem, come in and let one of our providers examine you.
How do I get a refill on my medication? What if I run out?
We urge that you be responsible anticipating your need for refills. Requests could take up to 72 hours (3 days) to process. Please allow 7-10 days for all prescription refills. Alternatively, You can request a refill via our secure patient portal on this website or via voicemail by calling our office.